IT Support
Since June 2014, MCB Consulting Services Ltd. has provided a rich palette of business advisory services, deployed technology-centric solutions, and led training programs across sectors to a large number of clients in 41 French and English speaking countries.
Our track record in maintaining trusted relationships is at the center of our success, as well as our continuous quest for quality and timely deliveries.
In light of the above, alongside our expansion strategy, we are looking for a passionate IT Support for our Software Development team.
Role and Responsibilities
- Provide first line customer support by recording, assessing, tracking and update of incidents reported by our client.
- Attending to User Access Right Managements upon requests from client. Respond to requests for password resets promptly to avoid impact on daily operations.
- Act as a single point of contact for the handling issues and queries raised by end users through channels available.
- Innovation of new technologies and following release management for clients projects
- Call customers and ensure that tickets raised by them have been resolved to their satisfaction.
- Participate with seniors in Challenge/Review Business Requirements and provide appropriate and cost effective solutions / alternatives to preserve the company's best interests and enforce alignment to the company’s established strategies and/or mandates.
- Participate with seniors in Challenge and Review vendors’ and service providers’ proposals pertaining to applications, technical and business solutions as well as upgrades, bug fixes and enhancements therein for maximum cost effectiveness, reusability and efficiency.
Qualifications & Experience
- Bachelor’s Degree in IT or related field
- Minimum of 0 to 3 years’ experience
Added Advantage
- MS Office with proficiency in Microsoft Excel, Word, and PowerPoint
- Functional Design
- Technical Design
- Practical Programming in 2-3 languages
- System & Performance Testing
- Banking/Financial Acumen
Other requirements:
- The candidate should be able to work under tight deadlines on flexible hours and to travel abroad;
Other Information:
Closing date: 04 February 2022
Should you be interested in the above-mentioned vacancy, please signify your interest by sending an email at mcbcrhr@mcbconsulting.mu.
Please ensure that all your personal, academic and professional details are up to date, any incomplete application will not be considered.
The Management reserves the right not to appoint anyone following this advert.