Business Consultant - Service and Maintenance Unit

About MCB Consulting

Since 2014, MCB Consulting Services Ltd. have provided a wide array of solutions to over 90 financial service providers in 45 countries covering Africa, Asia, and the Middle East.

Our track record in maintaining trusted relationships is at the centre of our success; the expression of the humane and professional attitude we adopt in business is a reason why world-leading brands and solution providers choose to partner with us.

Our clients know they can rely on us to guide them in complex transformations and feel reassured by the dedication of our support team to help beyond the delivery of solutions.

We walk the talk. We stand ready to be your partner in change.

Brief Posting Description

MCB Consulting is looking for a Business Consultant for its Service and Maintenance Unit (SAMU). SAMU provides support and expertise on functional and technical Production issues raised by its clients in a wide array of banking areas encompassing Credit, Accounting, Retail, Payments/SWIFT, International Trade, and on the deployment of change requests. The Business Consultant will be assigned to the SAMU Support desk, and will focus on the resolution of tickets related to Level 2 functional issues raised by clients, and provide guidance and coaching to clients as well as team members whenever required.

Detailed Description

• Attend to and follow up on assigned tickets and requests raised by clients on the ticketing platform in a timely manner and as per priorities agreed with the clients and SAMU leadership;
• Perform a thorough and detailed analysis of issues and incidents raised by clients to identify their root cause and provide the most appropriate solution in a timely manner;
• Build and maintain a knowledge base of issues and solutions thereto, to be used as reference for future issue resolution;
• Build and maintain a trusted relationship with customers to ensure that their expectations are understood and met;
• Rigorously follow up on tickets raised with service providers and provide them with the required information for a speedy resolution of these tickets;
• Develop subject matter expertise through on the job and formal learning;
• Produce high-quality verbal and written communication to clients (including email, customer presentations, or reporting, etc.);
• Deliver training to customers which includes design, customization and update of Training Materials when required;
• Participate as and when needed, in specific functional parts of an upgrade/implementation of a project.

Job Requirements

Skills and Experience:

• 5 years’ of work experience in banking or financial sector;
• In-depth understanding of banking systems and processes in areas such as Credit, Accounting, Retail, Payments/SWIFT, International Trade;
• Excellent knowledge in MS Office Suite: Word, PowerPoint, Excel as well as other MS Office environment applications.

Qualifications:

• Bachelor’s Degree in Finance or Accounting or equivalent.

Other considerations and attributes

• Ability to work under pressure and under tight deadlines, on flexible working hours;
• Show a logical, methodical, orderly and systematic approach to work, ensuring that high quality and customer service standards are met;
• Show a positive / can do attitude;
• Be solutions driven and customer oriented;
• Demonstrate good interpersonal and communication skills, both oral and written;
• Ability to work with team members and clients of different cultures and in different time zones;
• Ability to work with several clients and to handle more than one task at any given time;
• Possess good planning and organizing skills;
• Demonstrate willingness and ability to adjust to changing priorities and targets;
• Abide by MCB Consulting guidelines and procedures.

Additional Information

Closing Date for Application: 31 Jan 2024

Should you be interested in the above-mentioned vacancy, please signify your interest by sending an email at mcbchr@mcbconsulting.mu  

Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.